Store Returns and Refunds

IMPORTANT: There are no returns for fresh deli meat, dairy or cake products.

Refunds will be happily given on the purchase price of a product provided you have your original  receipt:

  • The return is within 20 days from the date of purchase for supplements, body care and  protein powders.
  • The return is within 14 days from date of purchase on food items.
  • The return is within 30 days from date of purchase on juicers and appliances provided the juicer/appliance has not been used and is in its original package, all parts are intact, clean, and has the original warranty card inside.


IMPORTANT: There are no returns for fresh deli meat, dairy or cake products.

We Do Not:

Take back special order products that we do not normally stock in our stores.

Take back product that has expired, if it is expired while in your possession.

  • Give cash, check or credit card refunds without an original receipt.

We reserve the right to NOT give refunds, even if original receipt is presented.

Handling returns

Call Consumer Support to obtain a Return  number and the return address.

Pack the product in its original product packaging and mail it in sturdy box to ensure the product will be returned without damage.

If you do not have the original product box or packaging, mention this to the Consumer Support - 718 3043593

Write the Refund number clearly on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.

Be sure to use a package-shipping service such as UPS, FedEx or the United States Postal Service.

Remember to request your trucking number.

We recommend insuring your product.


Refunds in the form of store credit.

In some cases your refund will be made in the form of store credit, which will be placed on a There is no charge to receive this card or use the value store on this card.

When I can expect money back?

Once they have been received by FedEx, returned items are usually delivered to us within 3 to 5 business days. Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statement.